The Hugel beds are available in a range of fabric finishes and colours and base and headboard designs. However if you are looking for a bespoke design or fabric this is something we can do, please visit The Cutting Room for more information.
We do not suggest using your existing mattress as it is likely to put strain on the motors. The Hugel mattresses have been engineered to ensure they profile correctly and do not put strain on the motors.
Yes, please request your desired fabric samples from The Cutting Room. Our dedicated sample team will be happy to send out your required fabric samples.
The 30 night trial allows you to try the bed and mattress in your home for 30 nights after the bed is installed. This gives you peace of mind that the bed and mattress are perfect for you. Please find more information here.
We do have a Hugel Experience Centre in Hull, situated in the heart of East Yorkshire where you can view and try our products. If this isn't practical, then we have our 30 night trial period which allows you to try the products in your own home.
From point of order to delivery, there is a 5-6 week lead time. The first week is at the mill, manufacturing the fabrics. The next 3-4 weeks our craftsmen with construct the bed base. The final week we carry out a number of quality checks and arrange delivery for your Hugel beds and mattresses.
The bed will be delivered and installed by a competent 2-man crew who will assemble the bed and ensure you are confident with all the controls of the bed
Delivery is included as a free complimentary service with the beds and mattress.
If you need to cancel your order before delivery, this should be done within a week of ordering. If it after this period, please call 0333 22 1804.
Yes, we do have finance options available at 6, 12 and 18 month payment periods at a 9.9% APR. Please call 0333 222 1804 for more information.
To purchase a Hugel bed or mattress, you can either pay online or over the phone using a debit or credit card or pay by a BACS transfer.
Yes, as the products are a made to order product, we are able to take a 25% deposit payment up front and then the remaining amount can be taken near the delivery date.
Once the delivery and installation crew have finished setting the products up, they will go through all the functions on the beds to ensure you are happy before they leave.
If you have any problems with your Hugel bed or mattress, we have a full in-house product support team who will be happy to help you. The beds and mattresses are all covered by an all-inclusive 5 year warranty.
Once the bed is delivered and installed, you have a 30 night trial period and if for whatever reason you are not 100% happy, we can take the bed back for a collection fee and a 20% cost-of-return fee. Regarding the mattresses, we can either exchange for another mattress or issue a full refund minus a collection fee.